Services / AR Cleanup
Move unpaid claims forward. Clear the backlog, too.
Autumn follows submitted claims through payer requests, denials, and underpayments, while working older balances by cause. Your team sees the next action and the dollars still at stake.
Cause before ageDollars at stakeExplicit review action
Sample Inbox
The queue explains itself.
Clean up by reason
One service for stalled claims and old balances.
Confirm payer receipt, collect missing records, follow processing, and work denials or payment shortfalls. Each task keeps its claim history, evidence, and next action attached.
Inside Autumn
The queue explains why the money is still open.
The Inbox separates verification issues, secondary claims, pended claims, partial payments, and denials. For partial payments, the amount shown is the shortfall—not the full claim balance.
The details
Turn the aging report into a work plan.
Keep submitted claims moving
Confirm payer receipt, track processing, and identify missing attachments or records.
Work denials and underpayments
Bring the payer reason, plan detail, and unpaid amount into one follow-up task.
Prioritize the backlog
Work old balances by cause, dollars at stake, and the next useful action.
Close with evidence
Record each response and payment outcome. Keep unresolved balances visible until the work is complete.
The cleanup sequence
Diagnose before you chase.
Autumn organizes AR around what happened and what can change, not age buckets alone.
Explain
Join the balance to the claim, payer response, payment, and prior follow-up history.
Prioritize
Rank the queue by value, urgency, recoverability, and the work required.
Resolve
Complete the next action, record the outcome, and keep unresolved evidence with the balance.